Frequently Asked Questions
Everything you need to know about our premium leather goods and footwear.
What is the typical processing time for orders?
Most orders are processed within 2-4 business days. For limited edition releases or custom leather goods, please allow up to 7 business days for our team to prepare your shipment.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of the items.
How do I care for my leather products?
We recommend using high-quality leather conditioners and cleaners. Avoid prolonged exposure to direct heat or moisture. For specific care guides for our different leather types, please visit our Leather Care page.
What is your return policy?
We accept returns on unworn and unused items within 30 days of delivery. Items must be in their original packaging. Please note that custom-altered products are final sale.
Are your products made from genuine leather?
We pride ourselves on transparency and quality. We use premium full-grain leathers and high-quality construction methods, which we often detail in our product breakdown videos.
Can I change or cancel my order after it's placed?
If you need to modify your order, please contact our support team immediately. Once an order has reached the fulfillment stage, we are unable to make changes or cancellations.